Like you, the team at BCS ProSoft is watching the coronavirus (COVID-19) situation very closely. Safety is at the pinnacle of our daily lives, and I am reaching out today because you are part of the BCS ProSoft family. We are your partner and want to assure you that we are here for you through challenges.
Our team is the best in the business and I’m proud of our commitment to customer service. We are here to answer questions, provide world-class support, help you determine what’s best for your business, and be the friend you may need right now.
As we’re all taking precautions, we know that business needs to keep moving forward. In the coming days, you’ll receive communications from us keeping you updated on the transitions we’re making to support you. Some of the priorities are:
We are moving our onsite Client Connections (formerly referred to as User Groups) to webinars. We know many of you were looking forward to those events as a way to learn more about product solution direction, tips and tricks, along with other connected solutions. Please know that we are steadfast in continuing to provide you with education and assistance.
As many businesses are pressed with the logistics of moving employees to work remotely and continue to serve customers, we ask that you reach out to your Account Manager to talk about your options for accessing your on-premise ERP system remotely. We are committed to providing these consults at no charge so you can effectively disperse your workforce and continue to provide value to your customers.
For the safety of our customers and our employees, we are implementing travel restrictions. While we value the opportunities to visit your offices and spend time with your teams, we are moving those interactions to phone and video meetings. You’ll receive the same technical services you need and expect from BCS ProSoft, but we’ll save the hugs and handshake for the next visit.
Again, the whole team at BCS ProSoft is here for you. This situation is tough, but it pinpoints what’s so great about the American spirit – we’re pivoting and we’re going to work through the tough times together.
Please stay safe and let us know how we can help.
Regards,
William Vespe
President, BCS ProSoft