UPDATED October 2, 2014: This article was originally written to prevent our ASG-Cypress clients from experiencing issues before a patch from ASG could be released. I am happy to announce that the new ASG-Cypress thin client interface fully supports IE 10 and IE 11, Firefox, Google Chrome, Opera, Safari and works on all tablet devices.
ASG announced the issues to their partners and resellers stating that they are working on addressing the issue. It’s important that you ignore updates for IE10 for the time being until ASG can roll out an update to Cypress. According to ASG, they hope to have the issue fixed in Cypress 7.2 in the next couple of months, though if worst comes to worst then the fix will be released in Cypress 7.3 during the first quarter of 2014.
If you have already upgraded to IE10 and are experiencing problems. Please follow these instructions to downgrade to IE 9:
For step by step directions and pictures, check out Liberian Geek’s tutorial. If you’re still experiencing problems or would like additional information feel free to leave a comment below or contact us.