Earlier today Deltek Customer Care sent an email to all Deltek Vision users regarding support for older versions.
Deltek Vision year-end updates in 2017 will be provided for versions 7.5 and 7.6. If your firm is running Vision 7.4 or older, you must upgrade to a supported version to receive a 2017 year-end update.
Please refer to the Deltek Support Center and access the following KB Articles (login required):
- Customer Care Support Lifecycle: Deltek Vision Product Family
- Deltek Support Assurance: View Product Lifecycle Descriptions and Policies
Deltek Vision Customer Care Contact Procedures
The fastest and best way to receive support is to submit a case online at Deltek Support Center. See KB Article # 77086 for details on Deltek Customer Care Contact Procedures. If you need to call Customer Care after you have submitted a case online, you will need your Contact ID.
If you need assistance at any point please feel free to contact your BCS ProSoft Account Manager online or by calling (800) 882-6705. Alternatively, you can submit a form via our Deltek Vision Support page.