Occasionally an on-demand check or void will be interrupted before the printing or posting action is complete. One result is that the data posts sporadically to some of the databases in Sage HRMS (formerly Abra) Payroll, but does not reach all the required fields. The numbers may display in payroll history, but not check payment history. Some reports may be correct while others are incorrect. In addition the optimize databases process may not clear the data from the temporary payroll files, resulting in skewed trial payroll reports when the next payroll is run for that pay group. These consequences can occur when the action is interrupted by a system crash, the user aborts the action, another user accesses the file at the time of posting, or the check is created before all payroll processes are complete for that pay group.
Should this ever happen, restore the data from a backup that was made prior to the interruption of the on-demand check action to assure the integrity of the data. Reform the indexes and verify the payroll status for all pay groups to determine if any processes need to be rerun.
When issuing a series of on-demand checks or voids, it is a good idea to backup the data before starting and after every ten or so checks. That way should data need recovery; the loss of data will be minimal.
In some cases, the users are not made aware of the loss of data integrity in a timely manner, making the recovery of data difficult or impossible. In such cases Sage Customer Support can remove stuck entries from the temporary payroll files to allow error-free payroll processing. This, of course, is an emergency measure and cannot assure the integrity of history files; nor can data be corrected when any payrolls are in process.
Before contacting Sage Customer Support for data correction, please make sure that all payroll processes are complete for all pay groups. Optimize databases to clear all deleted records and run the “Stuck Entries for Post Check Detail” Crystal Report. This report will show both stuck entries and arrears amounts. Stuck entries are those that do not have the word ARREARS in the “chknumber” column.
If stuck records are found in PRPOST, PRCHECK, or PRDETAIL section, make note of the employee IDs, Company code, Pay Group, Check date, and Check number and contact Customer Support at 800 829 0170 to have them removed.
Be aware that no payroll processing or time entry can occur until the edited files are returned. We ask that you time data corrections to allow 24 hours for return of files. Other Sage Abra files can be accessed and updated such as entering new hires and changing employee personnel records.
